Incase Returns

If you purchased your item at goincase.com

We guarantee all merchandise sold by goincase.com. If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for replacement or refund. After 30 days, Incase cannot accept returns for any reason other than defects.

To return an item:

  1. Pack your return the item in the original packaging and shipping box, if possible.
  2. Include your packing slip complete with your reason for return.
  3. Use included return label or address to:
    Incase Designs
    Attention: Returns
    15751 Tapia Street
    Irwindale, CA 91706

Incase warrants our products against defects in materials and workmanship for a period of one (1) year from the date of original purchase (three (3) years for guitar bags). Please see our warranty for further detail.

If you purchased your item anywhere else

Fill out our claim form.